Refund policy
Return & Refund Policy
H.R Traders offers a 7-day return and exchange policy. This means you have 7 days after receiving your item to request a return or exchange.
Conditions for Return or Exchange
To be eligible for a return or exchange:
• The product must be in good condition and not intentionally damaged.
• Light use for checking or understanding the product is acceptable.
• Unboxing video proof is mandatory showing the issue clearly.
• The video must clearly show any damage, missing item, or wrong product.
Returns or exchanges without video proof will not be accepted.
Damaged, Missing, or Wrong Items
Please inspect your order immediately upon delivery.
If you receive:
• A damaged product
• A broken item
• A missing item
• Or the wrong product
You must contact us within 24 hours of delivery and provide clear video proof.
After verification, we will provide a replacement or suitable solution.
How to Request a Return or Exchange
To request a return or exchange, contact us at:
Email: hr472133@gmail.com
Phone: 0318-0336865
Please include:
• Your order number
• Clear unboxing video proof
• A brief description of the issue
Items sent back without prior approval will not be accepted.
Non-Returnable Items
The following items are not eligible for return or exchange:
• Sale or discounted items
• Gift cards
• Products damaged due to misuse or negligence
• Products without video proof
Exchange Policy
If an exchange is approved due to a verified issue, it will be processed after approval.
Exchanges are subject to product availability.
Refund Policy
Once the returned item is received and inspected, you will be notified about the approval status.
If approved, the refund will be processed within 7–10 working days via the original payment method or store credit.
If you do not receive your refund within this time, please contact us via email.
Important Note
H.R Traders reserves the right to approve or reject any return or exchange request according to this policy.